1. Information We Collect
Personal details: name, email, phone number, address.
Booking details: dates of stay, cottage category, number of guests.
Payment information: processed securely via trusted gateways.
Optional preferences: dietary requirements, special requests.
2. How We Use Your Information
To confirm and manage reservations.
To personalize guest experiences and services.
For billing, accounting, and legal compliance.
To send booking confirmations, updates, and promotional offers (only with consent).
3. Data Sharing
With payment processors and booking partners (if applicable).
With service providers (IT, housekeeping, dining) strictly for operational purposes.
With government authorities if legally required.
4. Data Security
SSL encryption for online transactions.
Restricted access to guest data within management systems.
Regular monitoring to prevent unauthorized access.
5. Data Retention
Guest records retained only as long as necessary for legal and operational purposes.
Marketing data retained until consent is withdrawn.
6. Guest Rights
Right to access, correct, or delete personal data.
Right to withdraw consent for marketing communications.
Right to raise concerns with resort management.
7. Contact Us
Resort reserves the right to cancel or modify bookings due to natural disasters, government regulations, or unforeseen circumstances.
8. Policy Updates
For privacy-related queries:
📧 friedentalresort@gmail.com
📞 8265995977 / 9289605666